In order to improve services offered by banks to their customers , they can download an app to evaluate the quality, functionality of PoS and ATMs. Using app, you can audit ATM / PoS terminals working condition, visibility and visual display etc. along with operational service levels by conducting actual transactions. As part of process, you can take the photos of the ATM / PoS terminal along with receipts / slip collected during the audit. The questions for ATMs and PoS are defined from a questionnaire in the web application.